Your GLS-app has been updated

The GLS app has received a new update as of 31 March. In order to use the same features you're used to, you will need to create a new profile in the app.

Customer service for privates

Questions about your parcels? Find answers to most of your questions in the boxes below, or contact us below.

Where is my parcel ?

Ask Customer Service

Get an answer to the frequently answered questions by using the yellow button at the right side of the page, or by using the search bar below.

Contact us

We're ready to answer your questions on 76331111

The opening hours are:
- Monday to Thursday from 8.30 - 20.00
- Friday from 8.30 - 19.00
- Saturday from 9.00 - 15.00

Save time sitting at the phone and send us a message instead. Even though we enjoy talking to you on the phone, we can solve your issue quicker with a message, since we usually need you to send additional info anyway.

You can write to us via the yellow button on the right side of the screen.

Stay updated if there are delays or other challenges with delivering parcels.

Operational status