FlexDelivery

With the free FlexDelivery, you offer your recipient a choice of various delivery options. This way, you increase customer satisfaction.

FlexDelivery

With the free FlexDelivery, you offer your recipient a choice of various delivery options. This way, you increase customer satisfaction.

FlexDelivery

With the free FlexDelivery, you offer your recipient a choice of various delivery options. This way, you increase customer satisfaction.

Flexible parcel delivery

Once the order is ready to ship, the recipient receives an email with delivery details and flexible delivery options. Even before the first delivery attempt, they can choose to reschedule the delivery, redirect it to a Parcel Shop or Locker, or authorize a safe place drop-off. In many cases, preferences can still be updated while the parcel is already on its way.

By proactively informing recipients and offering them convenient alternatives, you reduce the number of customer service contacts. This not only saves time and resources, but also improves the delivery experience. Greater flexibility leads to higher customer satisfaction, and strengthens your brand reputation.

The benefits of the FlexDelivery

Benefits for senders

- No additional costs

- Streamlined B2C shipping

- Increased customer satisfaction

- Less contact needed with the recipient regarding delivery

Benefits for recipients

- More flexibility

- Quick and easy to arrange online

- Clear communication and updates

- Three-hour delivery window

(Inter)national availability

Available for (inter)national shipments from the Netherlands to many European countries and the UK. See all available countries at the bottom of this page.

Choice of delivery options

Recipients can change delivery before or while their parcel is on its way.

Delivery date GLS Point Refuse a parcel Deposition permission

Alternative delivery date

The recipient of your parcel can choose an alternative date. For this, they can choose from the five working days after the initial delivery date. Once the new delivery date is chosen, the recipient will be given a time window of three hours on the chosen day within which we will deliver the parcel.

GLS Point

GLS Point offers your recipients maximum flexibility. Parcels are delivered to a GLS Parcel Shop or Parcel Locker, allowing customers to pick up their order when it suits them best — for example, on their commute or during the weekend.

There are two delivery options:

  • The sender automatically selects the nearest GLS Point.
  • The recipient selects a preferred pickup point during checkout.

Most GLS Parcel Shops have extended opening hours, and Parcel Lockers are accessible 24/7.

Refuse a parcel

The recipient of your parcel can refuse an order online even before delivery. For example, if the goods have not been ordered or if the purchase of the goods has been cancelled. After the recipient has selected this option, we will send a confirmation by e-mail. We will then send the parcel back to sender.

Deposition permission

With deposit permission, the recipient of your parcel allows us to safely leave the parcel at a pre-selected location.

Alternative delivery date

The recipient of your parcel can choose an alternative date. For this, they can choose from the five working days after the initial delivery date. Once the new delivery date is chosen, the recipient will be given a time window of three hours on the chosen day within which we will deliver the parcel.

GLS Point

GLS Point offers your recipients maximum flexibility. Parcels are delivered to a GLS Parcel Shop or Parcel Locker, allowing customers to pick up their order when it suits them best — for example, on their commute or during the weekend.

There are two delivery options:

  • The sender automatically selects the nearest GLS Point.
  • The recipient selects a preferred pickup point during checkout.

Most GLS Parcel Shops have extended opening hours, and Parcel Lockers are accessible 24/7.

Refuse a parcel

The recipient of your parcel can refuse an order online even before delivery. For example, if the goods have not been ordered or if the purchase of the goods has been cancelled. After the recipient has selected this option, we will send a confirmation by e-mail. We will then send the parcel back to sender.

Deposition permission

With deposit permission, the recipient of your parcel allows us to safely leave the parcel at a pre-selected location.

Clear e-mail communication for your recipient

GLS van in nature

1. First confirmation

Your recipient will receive an e-mail with information about the scheduled delivery and alternative delivery options.

GLS employee with parcel

2. Confirmation of alternative delivery

When the recipient chooses an alternative delivery option, we will send an e-mail confirming this delivery option.

GLS deliverer hands over parcel

3. Delivery confirmation

Once a delivery attempt has been made (via the chosen delivery option), the recipient will receive an e-mail.

GLS employee at depot with electric vans

4. After delivery

Even after delivery, we inform recipients about the status of their parcel, if, for example, it is waiting somewhere.

FlexDelivery can be combined with:

DirectDelivery DirectDeliveryPlus EuroDirectDelivery

Available countries

The service is available for (inter)national shipments from the Netherlands to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.

Important notice

GLS only sends email updates if the sender, such as a webshop, has configured the required settings.
This means that recipients will only receive tracking emails if the sender has actively enabled this feature.