FlexDeliveryService
Flexible Delivery
GLS informs the recipients in advance about the delivery of the goods sent and provides them with a wide range of options to choose from.
As soon as the ordered products are ready for shipment, the recipients receive an e-mail or a text message containing information about the future delivery of GLS shipments. The message contains all the important information about the shipment, the contact number of the customer relations department and a direct link to the GLS Delivery Management Menu.
The service is expressly requested by the GLS contract client (sender of the postal consignment). This online tool allows recipients to choose from a variety of delivery options. For example, they can select a new delivery date or a new address
On the morning of the delivery day, GLS sends a second email or text message containing a three-hour delivery interval to the recipient. The message also contains the courier's phone number. At this time, the GLS Delivery Management Menu can no longer be used.
Benefits for senders
Shipping to recipients is optimised.
High level of customer satisfaction.
Less effort for the customer relations department.
Benefits for recipients
Delivery information.
Estimated delivery interval is transmitted.
Delivery options can be easily selected.
Flexible receipt of goods without registration - simple and fast online.
Availability
We offer and provide this service exclusively in the case of commercial contracts concluded with legal persons. The service is expressly requested by the GLS contract client.
| Available nationwide and to the following countries | |
| Austria | Belgium |
| Bulgaria | Czech Republic |
| Croatia | Denmark |
| Finland | France |
| Germany | Greece |
| Italy | Luxembourg |
| United Kingdom | Netherlands |
| Poland | Portugal |
| Slovakia | Slovenia |
| Spain | Hungary |
Requirements
By obtaining the mutual consent of the recipients for the transfer of e-mail addresses and mobile phone numbers - either through the terms and conditions or integrated in the steps to be taken to place an order.
By sending GLS the e-mail addresses and telephone numbers of the recipients through the shipping system.
If the senders do not meet the conditions required for using the service, GLS will be happy to assist. Please contact us via telephone or complete our contact form, and a GLS representative will be happy to assist you as soon as possible.
Delivery options - can be selected before shipment and after the first unsuccessful delivery attempt
Delivery to the same address on a certain day
Delivery to the same address on a certain day
Pick up from a GLS location
Pick up refusal
Delivery availability depends on the country of destination
Detailed procedure
Step 1: Information at the beginning of the shipment
Senders receive orders, prepare dispatches for shipment and transfer the usual shipping data to GLS via the shipping system - and additionally the email address and mobile phone number of the recipient of the prepared goods.
This way, the flexible delivery options for this shipment are activated. GLS informs the recipients by email or text message about the future shipment and estimated delivery interval.
GLS also sends a link that leads directly to the GLS Delivery Management Menu, where recipients can choose from several delivery options - and can influence the delivery of the shipped goods, according to their personal needs.
Step 2: Communication of the estimated delivery interval
When the courier scans the deliveries in the morning, a second email or text message, containing the exact date and delivery interval, is automatically sent to the recipient. The message also contains the courier's phone number. At this time, the GLS Delivery Management Menu can no longer be used.
Step 3: Delivery options from which the recipient can choose
If the first delivery attempt is unsuccessful, GLS automatically notifies the recipients by email or text message. The message contains a link that leads directly to the GLS Delivery Management Menu on the web page, where all shipping delivery options are available, and the recipients can again choose what happens next.
Compatible with these products
BusinessParcel
The basic product for national supplies of goods.
BusinessSmallParcel
Domestic deliveries, especially for small and fragile goods.
EuroBusinessParcel
GLS delivers goods to 41 European countries. The stable parcel network allows fast and secure delivery of shipments.
EuroBusinessSmallParcel
The delivery of small and fragile goods is particularly safe with GLS - throughout Europe. Shipments are sorted separately and transported in special bags.
