Returns
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Refunds for missing online purchases
Did you know that all online retailers give the option of returning any purchases you are not fully satisfied with? How can you request a refund?
Contact the online store first
GLS Slovenia offers organized returns of the goods to web stores.
The consumer may return purchased goods within 14 days without giving a reason.
According to the ZVPot (the Consumer Protection Act) , the consumer has the right to return the goods without giving the retailer a reason, even if the purchase was made online. In such circumstances, the customers bears the costs of returning the goods.
In particular, in the case of distance contracts and consequently online purchases, the customer has 14 days to inform the merchant that s/he is withdrawing from the contract. The withdrawal period shall be deemed to begin on the day on which the consumer receives the goods, and for online purchases the day of conclusion of the contract.
The law only offers protection when making online purchases in Slovenia.
Slovenian law only protects consumers when making an online purchase from Slovenia.
If a consumer purchases good in another EU Member State, s/he can resolve any complaints through the competent European Consumer Centre in Slovenia.
And how do you buy online in the EU?
Always contact the online store first
The majority of reputable online retailers in the EU offer paid or free returns. Ask them what their procedure is. Usually, you only need to fill out a form.
How can you return goods to an EU online retailer if you cannot reach an agreement?
Consumers can, therefore, make a request to EU retailers through a platform that facilitates online dispute resolution. The site is free of charge and is available in all EU languages.
